This privacy policy outlines to you all the ways in which Absolute Super Knowhow Pty Ltd (also referred to as “we” or “us” in this policy) aims to protect your personal information and what sort of personal information we hold about you, for what purposes and how it is collected, held, used and disclosed. Personal information is any information, including an opinion, that can be used to identify an individual or can be linked to an individual.
If you would like more information, or would like to access the personal information we hold about you, please contact us (see the section “Contact Us”).
How we collect your information and what sort of information we collect
| • | We will only collect personal information relevant to our business relationship with you.There is some personal information, which is necessary for us to collect to be able to provide you with a specific service. If you do not provide this personal information we may not be able to provide you with the service you have requested. | ||||||||||
| • | Depending upon the service you have requested, some examples of the type of information we collect are your name, address, contact details, tax file number, date of birth, employment information, financial information such as your income, and information about your use of our products and services. | ||||||||||
| • | If it is reasonable and practicable to do so, we collect personal information directly from you. How we collect your information will depend upon how you interact with us. We may collect it through application forms, telephone, email and internet contact. | ||||||||||
| • | There are occasions where we may need to collect personal information from other parties with or without your direct involvement. Depending upon the service you have requested, some examples of the persons or organisations from which we may collect personal information, include: | ||||||||||
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| • | The collection of sensitive personal information is restricted by the provisions of the Privacy Act. This means we will not collect any sensitive information, such as personal information relating to your religious views, ethnicity, political opinion, criminal record, health personal information or sexual preference, unless this is necessary to provide you with a specific service and you have consented to that collection. | ||||||||||
| • | We collect statistical information on website activity, such as the number of users who visit, the date and time of visits, the number of pages viewed and how users navigate through our web sites. |
How we use your information
| • | When we collect personal information from you, we will inform you of the purposes for which it is collected. Primarily, this will be to establish and administer the financial services we provide to you. | ||||||||||||||
| • | We may also use your personal information to: | ||||||||||||||
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Disclosing your personal information
| • | We may need to disclose your personal information to another person or organisation. However, we will only disclose your personal information where we are allowed to or obliged to do so by law or where we have your express or implied consent. |
| • | You can give express consent by, for example, telling or agreeing with us in writing (for example, by signing an application form) or by telling us orally. |
| • | Implied consent is where we have reasonably assumed you have given consent from your behaviour. |
| • | We may also use your personal information to: |
Quality of your information
| • | We maintain your personal information by taking reasonable steps to make sure that the personal information collected, used and disclosed is accurate, complete and up-to-date. |
| • | So that we can maintain the accuracy of your personal information at all times, we ask that you notify us immediately when you change your contact details such as your telephone number or address, or if you become aware that any personal information we hold about you is incorrect. |
Your personal information is secure
| • | We will take reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification and disclosure. |
| • | Paper documents are protected from unauthorised access or use through the various security systems that we have over our physical premises. We also maintain up-to-date computer and network security systems with appropriate firewalls, and passwords to protect electronic copies of personal information. |
| • | We will take reasonable steps to destroy personal information in a secure manner or remove identifying features from it, if it is no longer required by us. This is subject to any legal obligations we have to retain information for a certain period of time. |
Government Identifiers
| • | We do not use Tax File Numbers, Medicare numbers or any other government identifier for the purposes of identifying you with our services. |
| • | The only circumstances in which we collect, use or disclose these numbers is where we are required or authorised by law to do so. For example, we may be required by law to disclose your Tax File Number to the Australian Tax Office. |
You have access to your information
| • | You can access most of the personal information we hold about you and request corrections. | ||||||
| • | Your right of access is subject to some exceptions. For example, you may not be able to obtain access to personal information which: | ||||||
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We will tell you why if we are unable to give you access to your personal information on request.
Contact Us
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If you would like to contact us about this policy or our services:
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Currency of this policy
This policy is current as at 1 March 2006. We can make changes to our privacy policy and the processes and systems relating to how we handle your personal information, from time to time, and for any reason. We will update this policy to reflect any changes.